unintended consequences: pushing low-end taxpayer-clients to tax professionals.
by rick telberg
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online accounts at the irs are a good idea, but maybe not as good as the irs would like to think – certainly not as good as a qualified tax preparer.
special report – fixing the irs: irs #fails at online services spell problems for professionals | tax accountants fill the breach of a failing irs | beware the ez way out | can the irs improve its phone service? | when clients face ‘unreal’ irs audits | irs warns about private debt collectors for tax season 2018 | underfunded irs swamped with problems | irs in retreat from communities | military personnel face new battles at home: the irs | as new economy surges, irs falls further behind | is the irs winning the battle against identity theft? | irs mulls raising fees to cover budget shortfalls |
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the taxpayer advocacy service has long called for online accounts. in 2016 they became a reality. unfortunately, for many, it has been a painful reality.
the migration toward online assistance – ideally automated online assistance – is a product of the severe budget cuts the irs has suffered. the service can’t afford personnel to man the phones or keep taxpayer assistance centers open.
but the budget cuts did not mandate a cut in the taxpayer bill of rights. taxpayers still have a legal right to quality service, confidentiality and a fair, just tax system.
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